BlueConic

Logo BlueConic

Address

Wijchenseweg 101
6538 SW
Nijmegen

Customer data has never been more plentiful, but many companies don’t know how to use it to their advantage.

Enter, BlueConic. Originally founded in Nijmegen and since 2014 headquartered in Boston, BlueConic offers a marketing platform that harnesses the data needed to recognize an individual at every single interaction, then synchronizes their intent across the marketing ecosystem.

While many companies are now expanding their offerings into the customer data platform realm, what sets BlueConic apart is that it’s been focused on harnessing customer data from the very beginning. With our international team, we can think globally about the needs of our customers, which is one of the reasons we are a leader among customer data platforms. Currently, more than 200 brands (including T-Mobile, Nationale Nederlanden, Volvo and the Chicago Bulls) BlueConic to drive upsell initiatives, increase conversions, and grow sales and revenue.

Our software engineering site is still in Nijmegen where we work to improve and develop BlueConic every day. We are always looking for new talent to join us in several IT-positions.

 

To join the BlueCrew is to:

·       Create the best product as one (international) team

·       Building goals and accomplishing challenges for something greater than just you as an individual.

·       Work with the latest tools and tech

·       Be part of an experienced and fun team with people who would like nothing more than to help you reach your full potential

·       Have the opportunity of a great work-life balance and a lot of flexibility to reach the desired results

 

Now hurry up and get here. We’ve got a dream to build!

 

 

 

 

 

Vacancies

About the Job

You will be joining our rapidly expanding Customer Support function as a Technical Support Representative for BlueConic, owning front-line support responsibilities, while Customer Success Managers focus on onboarding and customer growth activities.

In this role you will:

-Actively listen to customers to understand their issues or concerns.
-Provide step-by-step guidance for the resolution of technical issues.
-Gather the information needed to solve a customer problem.
-Offer first-tier troubleshooting and help with configuring BlueConic.
-Educate customers on the features of company products/services to minimize technical challenges.
-Follow-up with customers to ensure their issues are completely resolved and use a ticketing system to document and track customer issues.
-Stay current on the BlueConic product.
-Produce periodic reports of technical support operations to company management.
-Proactively find ways to support our customers’ experience through process ideation and documentation.


You have:

-Hands-on experience working with customer data platforms, digital analytics, personalization, tag management, data management platforms (DMPs), and/or web-based data and marketing technologies.
-At least 2+ years working in a similar customer support role.
-Prior frontend development experience, including HTML, CSS, and JavaScript.
-Excellent written and oral communication skills in both Dutch and English.
-Proven capacity to reliably manage a lot of different tasks at once without falling behind or getting flustered.
-A passion and enthusiasm for learning.

You will stand out from the pack if you:

-Have an Informatics, Computer Science or related educational background.
-Understand how web services (APIs) can be used to send and retrieve information.
-Have worked in the MarTech space and/or with enterprise software.
-Have worked in a company with operations around the world.

Reasons to join us:

-Help build the best marketing technology product ever, period.
-Be part of a small and fast-growing team in Nijmegen.
-Take advantage of great opportunities for career advancement.
-Work with big name brands to achieve their marketing goals.
-Enjoy competitive salary, 28 days off, a laptop, travel expenses, and a good retirement pension.

Learn more

About the job

We’re looking for both starting and experienced Software Engineers to join our Scrum teams. As part of one of those teams you will help us architect, build and scale our software. You will work on development tasks in Java, JavaScript, and Node.js, while using technologies such as Amazon Web Services (AWS).

As a Software Engineer at Blue Conic you will explore new technologies and tools and make recommendations about the right selection and use of technologies. Naturally you will pro-actively participate in Scrum ceremonies and help creating ambitious and realistic quarterly plans together with your team.

You will be a great fit if:

-You have real enthusiasm and passion for software development.
-You have a bachelor’s or master’s degree in Computer Science, Informatics or another related beta study.
-You have good communication skills in English (Dutch is a plus).
-You are solution-oriented and think in (practical) architectures.
-You keep up to date with the newest technologies and are not afraid to explore and try new things.
-You are a real team-player and a helpful person.

We are looking for someone with at least some of the following skills:

-Experience with developing in Java and/or Node.js.
-Experience with creating and designing RESTful APIs.
-Experience with JavaScript UI frameworks or libraries.
-Experience in a high-traffic DevOps environment where code needs to be continually optimized and improved.
-Experience with distributed data systems like Apache Cassandra, Apache Spark, Solr, Docker and/or Amazon Web services.
-Experience with Big Data and Machine Learning/Artificial Intelligence.

Reasons to join us:

-Be part of a dynamic, professional and dedicated team.
-Work in an international environment.
-Great opportunities for career progression.
-Help build the best marketing technology product there is.
-Enjoy a competitive salary, 28 days off, a MacBook, travel expenses and a good retirement pension.

Learn more

About the job

We’re looking for an ambitious QA Engineer who will be responsible for all software testing from start to finish. Together with your team you will work to maintain a high level of quality in the product. The incredible success of our software product is due to the quality of the product as well as the product’s ability to hit the market on time! You’re a fit if you are interested in marketing, Quality Engineering, Software-as-a-Service, the operation of multi platforms, browser and mobile devices. You are patient, a great communicator and you have an eye for details. You work with the team to setup regression and functional test plans, create test environments and track and communicate defects as clearly as possible in a timely manner. A sense of humor and an enthusiasm for participating in discussions about random things on Slack are also a must.

We are looking for someone with at least some of the following skills or interests:

-You have a bachelor’s or master’s degree in Computer Science, Informatics or another related beta study.
-Experience as a Software Tester/QA Engineer and TMap NEXT/ISTQB certified (required).
-Strong technical and analytical skills.
-Familiar with Scrum.
-Experience with Automated Functional Testing using Robot Framework and Selenium or similar tools.
-Experience with manual regression testing.
-Experience with Jira or another issue tracker.
-Solid organizational and time management skills.
-You’ve got a mind for asking questions and synthesizing information into actionable work.
-Have an eye for details.

You will be a great fit if

-You are eager to help create the best product in the world.
-You are a strong team player with a “can do’’ attitude.
-You are passionate, enthusiastic and eager to learn.
-You live in the Netherlands and have a valid work permit.
-You have excellent communication skills in Dutch (preferred) and English (required).
-You work routinely, demonstrate flexibility and you’re a very capable multitasker.
-You are fascinated with all things technology.

Reasons to join us

-Be part of a dynamic and professional team.
-Take advantage of great opportunities for career progression.
-Work with the very latest tools and tech.
-Help build the best marketing technology product there is.
-Enjoy a competitive salary, 28 days off, a MacBook, travel expenses and a good retirement pension.

Learn more